Privacy Policy

Inlit.Ai ("Inlit.Ai," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, applications, software, and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Account details (name, email address, phone number, company information).
• Payment details (processed securely by third-party providers such as Stripe or Square).
• Customer contact information uploaded or generated through our platform (e.g., call transcripts, booking data, or SMS logs).

b. Information Automatically Collected

• Usage data (pages visited, features used, time spent).
• Device and technical data (IP address, browser type, operating system, cookies).
• Communication logs (call metadata, SMS routing information).

c. Third-Party Integrations

When you connect third-party platforms (e.g., Twilio, Telnyx, Stripe, Square, or Google Drive), we may receive data necessary to provide the Services.

2. How We Use Information

We use the collected information to:

• Provide, maintain, and improve the Services.
• Process payments and manage subscriptions.
• Enable AI-powered communications and booking features.
• Monitor usage, troubleshoot issues, and enhance security.
• Communicate with you regarding account updates, billing, and support.
• Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers (e.g., hosting, analytics, payment processors, communication platforms).
• Business partners where you choose to integrate third-party services.
• Legal authorities if required by law, regulation, or to protect our rights and safety.
• Successors in the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Call transcripts, SMS logs, and booking data may be retained until you request deletion or your account is terminated.

5. Data Security

We use industry-standard measures to protect your information, including encryption, access controls, and secure hosting. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal information.
• Request corrections or deletion of your data.
• Restrict or object to certain processing activities.
• Withdraw consent at any time, where applicable.

To exercise these rights, contact us at sales@inlit.ai.

7. Cookies and Tracking

We may use cookies, pixels, and similar technologies to improve user experience, analyze traffic, and personalize content. You may manage cookie preferences through your browser settings.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us for deletion.

9. International Users

If you access the Services outside the United States, please note that your data will be processed and stored in the U.S., which may not provide the same level of data protection as your home country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date. Continued use of the Services after changes indicates your acceptance.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at: