Shopify + Inlit AI: AI Customer Support for Your Store
Transform your Shopify store with 24/7 AI-powered phone support. Handle order inquiries, product questions, and returns automatically—while your team focuses on growing your business.
Seamless Shopify Integration
Connect your Shopify store in minutes and give your AI agent instant access to orders, products, inventory, and customer data.
What Can Your AI Call Agent Do?
Your Inlit AI agent has complete access to your Shopify store data and can handle complex customer support calls with natural, helpful conversations.
Order Tracking & Status Updates
Your AI agent can instantly look up order status, tracking information, and estimated delivery dates—no more hunting through dashboards or putting customers on hold.
Key Capabilities:
Product Information & Availability
Help customers find products, check availability, and get detailed information about items they're interested in—all through natural conversation.
Key Capabilities:
Phone Orders & Cart Assistance
Take orders over the phone and help customers complete their purchases without needing to visit your website.
Key Capabilities:
Returns, Exchanges & Refunds
Streamline your post-purchase support by automating returns, exchanges, and refund requests with full access to order history.
Key Capabilities:
Supporting Every Stage of the Customer Journey
From browsing to post-purchase support, your AI agent is there for customers at every touchpoint
Product Discovery & Questions
- •Customer calls asking about product availability
- •Questions about sizing, materials, or specifications
- •Comparing different products or variants
- •Checking if items qualify for current promotions
Order Assistance
- •Help completing a phone order
- •Apply discount codes or gift cards
- •Calculate shipping costs to specific locations
- •Verify order details before checkout
Order Support
- •Check order status and tracking
- •Update shipping address before delivery
- •Handle delayed shipment concerns
- •Request gift wrapping or special instructions
Post-Delivery Support
- •Initiate returns for wrong size/color
- •Exchange items for different variants
- •Process refund requests
- •Generate return shipping labels
Perfect for Every E-commerce Business
See how different Shopify stores use Inlit AI to deliver exceptional customer support
Fashion & Apparel
Help customers find the perfect size, check if items are in stock, and track their orders from purchase to delivery.
Example: "Is the blue jacket available in size medium?" → AI checks Shopify inventory, confirms availability, and can send a checkout link to complete the purchase.
Health & Beauty
Answer product questions, recommend items based on customer needs, and handle subscription management for recurring orders.
Example: "When will my skincare order arrive?" → AI looks up the order, provides tracking information, and texts the customer a live tracking link.
Home Goods & Furniture
Provide detailed product specifications, check delivery options for large items, and coordinate installation schedules.
Example: "I need to return the coffee table I ordered last week." → AI verifies the order, confirms return eligibility, and emails a prepaid shipping label.
Electronics & Tech
Answer technical questions about products, help with warranty claims, and guide customers through troubleshooting before returns.
Example: "What's the battery life on the wireless headphones?" → AI retrieves product specifications from your Shopify catalog and provides detailed information.
Why Choose Inlit AI + Shopify?
24/7 Customer Support
Your AI agent never sleeps. Customers get instant answers about orders, products, and returns—even at 2 AM on a holiday weekend.
Reduce Support Tickets
Deflect 60-80% of routine inquiries away from your support team. Let AI handle the repetitive questions while your staff focuses on complex issues.
Increase Conversion Rates
Answer pre-purchase questions immediately. Customers who get quick answers are 3x more likely to complete their purchase.
Get Started in Minutes
Simple 3-step setup process—no technical skills required
Connect Your Shopify Store
Install the Inlit AI app from the Shopify App Store or connect via our dashboard. Your store data syncs automatically and securely.
Configure Your AI Agent
Customize your agent's voice, personality, and support policies. Set up return rules, shipping information, and brand guidelines.
Start Helping Customers
Add your AI agent phone number to your website, social media, and marketing materials. Your agent starts handling support calls immediately.
Ready to Transform Your Shopify Customer Support?
Join successful e-commerce stores using Inlit AI to provide 24/7 phone support and delight every customer.